In the dynamic and evolving landscape of healthcare, the pursuit of quality is a mission that transcends departmental boundaries. With over 16 years of experience in the healthcare sector, I firmly believe that achieving and maintaining high-quality standards is not just the responsibility of a dedicated quality department or the clinical sector alone. Instead, it is a collective effort that requires a team approach and commitment from every level of the organization.
At the forefront of this approach is leadership, The commitment to quality should be ingrained in the organizational culture, involving not only the clinical departments but also extending to areas like front office, housekeeping, etc. Establishing a culture that values improvement over punishment for mistakes fosters an environment where innovation and creativity thrive. Creating a roadmap for achieving and sustaining quality involves processes such as developing Standard Operating Procedures (SOPs) and manuals. However, it goes beyond paperwork. It requires fostering an environment that encourages continuous improvement. This includes embracing a mindset that looks for ways to enhance the quality of care provided to patients and supporting the professional growth of employees.
In the realm of quality, the first segment revolves around people. Reflecting on my own experiences, I draw parallels between the education system and the workplace. Just as in school, where questioning and sharing ideas were encouraged, the workplace should be a space where employees feel free to express thoughts and contribute to the organization’s growth. Working in the United States, I’ve encountered a different work culture that emphasizes clear and correct directions. While it may differ from the collaborative approach, finding the right balance is crucial. Engaging in regular forums, such as project meetings and quality audits, helps identify areas of improvement. Benchmarking processes and adopting new strategies become essential components of the quality improvement journey.
Investing time in understanding employees, executing plans, and avoiding the mere delegation of responsibilities to others is vital. Moreover, the hiring process should prioritize quality over quantity. While it may seem harsh, hiring fewer individuals with the right skills, dedication, and confidence can lead to more significant impacts on the organization’s goals. Transparency is key in creating a work environment where employees feel valued. It involves spending time with them, discussing challenges, and jointly figuring out solutions. A hiring process that assesses not only skills but also passion and dedication ensure that the right people are brought into the organization. Providing freedom in work assignments comes with the expectation that tasks will be completed, with any shortcomings discussed in detail.
In conclusion, People are the driving force behind quality in healthcare. The key ingredients include individuals who are not defined by extroversion or introversion but by their desire to contribute to organizational improvement. Passion for work, a commitment to achieving goals, and a balanced approach to expectations create a culture where transparency and continuous improvement thrive.
To read more about my thoughts on quality in healthcare and related topics, visit my personal website: https://anjali.global/ . Together, let’s explore the journey of transforming healthcare through a people-centric and passion-driven approach.
